Leveringspolitik

Shipping Policy

At PembeThePinkCat.com, we strive to provide our customers with a seamless and enjoyable shopping experience. Our shipping policy outlines the processes and costs associated with delivering products to our customers. Please review the policy below to understand our shipping procedures and fees.

Shipping Rates and Fees

  1. All shipping expenses are the responsibility of the customer, unless otherwise agreed upon or specified during promotional events.

  2. Shipping fees are calculated based on the weight, dimensions, and destination of the order. These fees will be displayed at checkout, allowing customers to review and approve the charges before completing their purchase.

  3. In cases where a customer qualifies for free shipping or a shipping discount, these will be applied automatically at checkout or through the use of a promotional code.

Shipping Options and Delivery Times

  1. PembeThePinkCat.com offers various shipping options to cater to the preferences and needs of our customers. These options may include standard, expedited, and overnight shipping, with delivery times and fees varying accordingly.

  2. Delivery times are estimates and may vary depending on factors such as the shipping destination, carrier delays, or customs processing. PembeThePinkCat.com is not responsible for any delays caused by the carrier or other factors beyond our control.

  3. Orders are typically processed and shipped within 3 business days of receiving payment. Customers will receive a confirmation email with tracking information if chosen it to be trackable once their order has been shipped.

International Shipping

  1. PembeThePinkCat.com ships to select international destinations. International shipping fees and delivery times will be calculated and displayed at checkout.

  2. Customers are responsible for any customs fees, duties, taxes, or additional charges that may apply to international shipments. These fees are not included in the shipping costs and are the sole responsibility of the customer.

Shipping Address Changes

  1. Customers are responsible for providing accurate shipping information during the checkout process. If a customer needs to update or change their shipping address after the order has been placed, they should contact our customer support team as soon as possible.

  2. PembeThePinkCat.com is not responsible for any additional costs or delays associated with incorrect shipping addresses or address changes after the order has been shipped.

Damaged or Lost Packages

  1. If a customer receives a damaged package or believes their package has been lost in transit, they should contact our customer support team immediately to report the issue.

  2. PembeThePinkCat.com will work with the carrier to resolve the problem and, if necessary, provide a replacement or refund according to our return and refund policy.

For any questions or concerns regarding our shipping policy, please contact us at sertan@cuteexplode.com.